LEGAL
Data Deletion Instructions
1. Website visitors and contacts
Email privacy@hyaiplatform.com with the subject “Data deletion request”. Include your name and the contact address or phone you used. HY may ask for information needed to verify your identity and will respond within the applicable statutory period.
2. Customers of a business using HY
The business is generally the controller of your Customer Data. Send your request to that business first. If you contact HY, identify the business and your messaging identifier or contact details; HY will route the request and provide appropriate assistance.
3. HY business customers
Email hello@hyaiplatform.com from the account owner’s email address to request account/data deletion or discuss data export. Termination, export, return and deletion follow the agreed service terms and DPA. Account closure does not require immediate deletion of every backup, technical log or legally retained record.
4. Backups, logs and retained records
Customer Data in provider backups may remain until the applicable backup replacement cycle. Technical/security logs have their own purpose and retention. Invoice, accounting and other records may be retained where required by law or to establish, exercise or defend legal rights. Independently held provider records are subject to that provider’s own obligations; HY’s request process does not erase those records automatically.
5. Connected accounts
You can remove a Meta connection in HY’s Connections screen. You can also revoke HY’s Facebook access through Facebook’s Business Integrations settings. Removing an HY integration does not delete the connected Meta, marketplace or payment-provider account. Use the provider’s own process to close its account or request deletion there. Future payment-connection removal steps will depend on the integration actually made available.