Terms of Service

1. Parties and business use

HY AI Platform is operated by Hüsnüye Yaşar, a sole proprietorship registered in Türkiye and trading as HY AI Platform. HY provides software to businesses and has no UK company, branch, office or employees. These terms apply when incorporated into the Customer’s agreed order or service agreement. The person acting for the Customer must be authorised to do so. HY is supplied for use in a trade or business and is not offered as a consumer subscription.

• Controller: Hüsnüye Yaşar (sole proprietorship), trading as HY AI Platform
• Turkish tax ID: 9390389782
• Address: Çınarlı Mah. 1572 Sk. Kapı No:33 Daire No:Z18 Konak/İzmir, Türkiye
• Email: privacy@hyaiplatform.com

2. Service and orders

The Service is the HY AI Platform software and agreed support. Customer Data is information submitted by or for the Customer, including data received from its connected accounts. The selected plan, scope, limits, fees, subscription period and any special commercial terms are confirmed in the written order or service agreement. Website descriptions and demonstrations are informational; requesting a demo is not an online purchase.

3. Trials

HY opens accounts after a demo request and confirms the trial period for that account. No card or payment details are taken for the trial and its end does not automatically trigger a charge. A paid subscription requires a separately agreed paid order. Any extension or promotional offer applies only as confirmed for the account.

4. Fees, billing and renewal

HY currently invoices its own subscription and add-on fees and accepts payment by bank transfer. HY does not currently collect its SaaS subscription fees through Stripe or iyzico. Monthly or annual periods, advance payment, taxes, renewal, cancellation and refunds are governed by the agreed order or service agreement and applicable law. An annual promotion applies only as stated in that order. No automated card renewal is implied by these terms.

5. Accounts and acceptable use

The Customer must manage authorised users, protect account credentials and notify HY of suspected misuse. The Customer must not use HY unlawfully, infringe others’ rights, send unlawful marketing or spam, bypass security, access another tenant’s data, or disrupt HY or connected services.

6. Third-party integrations

Third-party services have their own terms, fees, availability and requirements. A Customer may connect its own messaging, marketplace or other eligible accounts only where the integration is available and enabled. Amazon, Trendyol, Hepsiburada and n11 are customer-selected third-party integrations, not automatically HY subprocessors. HY is responsible for its own integration obligations and does not control a provider’s independent service.

7. Connected payments

Customer-connected Stripe or iyzico payment links are intended to let the Customer use its own provider account to collect payment from its own customers; they are separate from HY’s own subscription billing. These integrations are not currently live collection services. GoCardless is planned. A future enabled payment integration remains subject to the Customer’s own provider agreement and the final integration terms. Disconnecting HY does not close the Customer’s separate provider account.

8. Customer Data and data protection

The Customer retains its rights in Customer Data. For personal data processed on the Customer’s behalf, the Customer is generally controller and HY processor under the applicable DPA. The Customer is responsible for the lawfulness of its data, instructions, notices and any required consents. HY’s own website, account, billing and security processing is described in the Privacy Notice. A technical notice-delivery function does not transfer the Customer’s responsibility for the content and legal sufficiency of its privacy notice to HY.

9. AI functions

AI functions generate or suggest responses from Customer messages and necessary commercial context, including product, price, stock and order information. Output may be incomplete or wrong. The Customer must keep its business information accurate and configure human handover appropriately. Orders require the end-customer’s confirmation. HY must not be used for unlawful or prohibited decisions about individuals.

10. Availability and support

HY will use reasonable skill and care in providing the agreed Service and support. Maintenance, changes and third-party outages may affect availability. Any service levels, support commitments and remedies for interruption or removal of a paid feature are those expressly agreed in the written order or service agreement.

11. Intellectual property and confidentiality

HY and its licensors retain the rights in the Service, software, design and HY brand. The Customer receives the agreed right to use the Service during its subscription. Each party must protect the other’s non-public confidential information and use it only for the contractual purpose, subject to lawful disclosures.

12. Liability

Liability is governed by applicable law and any limitations expressly agreed in the written order or service agreement. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or fraudulent misrepresentation, or death or personal injury caused by negligence.

13. Cancellation, termination and data

Cancellation, renewal, notice periods, refunds and termination rights are confirmed in the written order or service agreement. Following termination, Customer Data is exported, returned or deleted under the agreed terms and DPA, subject to applicable legal retention and provider backup cycles. Connected third-party accounts remain subject to their own provider terms.

14. Changes and contractual documents

Material changes to agreed service terms will be communicated to the Customer. Their effective date and any cancellation right are subject to the agreed contract and applicable law. The agreed order, applicable service terms and DPA should be read together.

15. Governing law, disputes and contact

Any express choice of governing law and jurisdiction is recorded in the Customer’s written order or service agreement, subject to mandatory law. Contract and service enquiries: hello@hyaiplatform.com.