What is HY?
HY is an AI-assisted platform that brings customer conversations, product and stock data, orders and commerce operations into one workspace.
Does the AI really create orders?
Yes. It can create a real order after product, quantity and delivery details are clear and the customer approves the order summary.
Can it give the wrong price or stock?
AI answers are grounded in the product, price and stock records held in HY. The business must keep that data current, and a team member can take over when needed.
Can a team member join the conversation?
Yes. Staff can take over, reply manually and see the conversation history in the same inbox.
Which channels are supported?
WhatsApp, Meta, Facebook and Instagram are in product scope. Account connection and provider activation may be required.
Which marketplaces are supported?
No marketplace integration is live in the UK today. Amazon UK is coming soon.
When will Amazon be available?
Amazon is marked “Coming soon”. No release date is promised because a verified date has not been provided.
Is invoicing available in the UK?
HY does not issue invoices in the UK yet. Finance & Bookkeeping is included: record invoices created elsewhere, payments, expenses and suppliers, and export period records for your accountant. HY does not currently prepare or submit VAT Returns to HMRC. UK invoice issuing, accounting integrations and VAT tools are coming soon.
Is camera and photo support available?
Yes. Mobile cameras, galleries, supported web cameras and file uploads are available. Camera access requires explicit user permission.
How is a plan set up?
Product, channel, order and integration needs are reviewed, then setup follows the verified plan scope and required provider activations.
How is data protected?
HY uses tenant separation, authentication, roles, permissions, secret management and audit records. No unverified certification is claimed.
How can I request a demo?
Use the contact form or a verified contact channel when one is configured.